Password Support

Assistance for password related matters.

Change My Password

  1. To change your password, click the circular icon with your initials or photo in the upper right corner of the home screen. Then click on your name from the dropdown menu. 
  2. Next, select the gray pencil icon.
  3. Under the "Security Information" section, you will have the option to change your password.

Tip: It is recommended to change your password at least once every three months. 


Change My Password on the ARC App

iOS - ACCOUNT - Password

  1. To change your password, press the circular icon with your photo or initials in the upper right corner of the screen. 
  2. Next, select the pencil icon.
  3. Under the "Security Information" section, you will have the option to change your password.

Forgot My Password

  1. If you forget your password, click “Forgot Password?” on the ARC login screen. 
  2. You will be prompted to enter your email address. ARC will then send an authentication code to your email. 
  3. After entering the authentication code, you will receive a link to reset your password.